Fairness as an Institutional Standard
AnchorNova Ltd is committed to delivering measurable, high-quality outcomes across every service, course, and product we offer. We stand behind our work. This Refund Policy is designed to be fair, clear, and enforced consistently — not to obstruct legitimate claims, but to protect the integrity of our institution and our customers alike.
Please read this policy carefully before completing any purchase or enrollment. By transacting with AnchorNova, you agree to the terms set out below.
Refund Eligibility at a Glance
| Product / Service | Refund Window | Eligibility |
|---|---|---|
| Academy — Foundation Track (Free) | N/A | No charge |
| Academy — Professional Track | 7 days from payment | Full refund |
| Academy — Master Track | 7 days from payment | Full refund |
| Infrastructure Marketplace — Templates | 48 hours | Defect only |
| Infrastructure Marketplace — AI Tools | 7 days | Defect / non-delivery |
| AnchorNova Press — Publications | 48 hours | Defect only |
| SaaS Subscriptions (AnchorReport, AnchorLearn) | 7 days from first billing | Full refund |
| Enterprise Services | Per service agreement | Per contract |
The Learning Vault — Refund Terms
We offer a 7-day full refund window for all paid Academy tracks (Professional and Master), calculated from the date of payment confirmation.
To qualify for a refund:
- Your refund request must be submitted within 7 calendar days of payment
- You must not have completed more than 20% of the enrolled course track
- You must not have downloaded or accessed the full course materials in a manner indicating completion
- Certificates must not have been issued or downloaded
Refunds will not be granted after 7 days, or if course completion exceeds 20%, or where a certificate has been issued and downloaded.
Infrastructure Marketplace
Digital products — including templates, AI workflow tools, and toolkits — are delivered electronically and are generally non-refundable once downloaded, as the product is immediately accessible and consumable.
Refunds for digital products are available only in the following circumstances:
- Non-delivery: You paid but did not receive access or download links within 24 hours and no resolution was provided.
- Material defect: The product is fundamentally broken, inaccessible, or materially different from its described specification — and AnchorNova is unable to resolve the issue within 5 business days.
- Duplicate purchase: You were charged twice for the same product due to a payment processing error.
Change of mind, incompatibility with systems not listed in the product's technical specifications, or dissatisfaction based on subjective preference do not qualify for a refund on digital products.
AnchorReport & AnchorLearn LMS
For subscription-based products, we offer a 7-day full refund from the date of your first billing charge, if you are dissatisfied for any reason.
After the 7-day window:
- Subscriptions may be cancelled at any time via your account dashboard
- Cancellation takes effect at the end of the current billing period — no further charges will apply
- No partial refunds are issued for unused days within a billing period
If you experience a technical failure that prevents you from accessing the platform during a paid billing period, contact us within that period to request a credit or extension.
Contracted Engagements
Enterprise service engagements — including AI transformation projects, ICT platform development, M&E system deployments, and digital governance contracts — are governed by individual written service agreements.
Refund and cancellation terms for enterprise engagements are defined in those agreements. In the absence of specific agreement terms:
- Deposits paid are non-refundable once project commencement has begun
- Milestone payments are non-refundable once the corresponding deliverable has been accepted
- Disputes are subject to the resolution process outlined in our Terms of Service
Refund Process
To initiate a refund request, contact us at:
- Email: info@anchornovahq.com
- Subject line: Refund Request — [Product Name] — [Your Name]
Include the following in your request:
- Full name and email address used at purchase
- Transaction reference or payment confirmation number
- Product or course name
- Reason for the refund request
We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days. Refunds are issued to the original payment method via Paystack or Flutterwave.
Changes to This Policy
AnchorNova reserves the right to update this Refund Policy at any time. The current version will always be published at anchornovahq.com/refund-policy. Material changes will be communicated to registered users via email.
For any questions about this policy, contact info@anchornovahq.com.